The booking fee is refunded only if your chosen dates are all unavailable, if your dates are confirmed the booking fee is non refundable, even if your circumstances change.
Is the $25 booking fee refundable?
Are there booking fees?
Yes there is a $25 per person booking fee.
How much notice do I need to give to make a booking?
A minimum 30 days notice is required to make a reservation.
Can I call the resorts direct to make a booking?
No you must post your reservation request form direct to the nominated travel agent listed on your voucher. The resorts will not accept any enquiries unless through the travel agent. Please note that contacting the resort direct may render the voucher void.
Can I book over the phone/internet?
Our travel agents do not accept requests over the phone or internet. This is due to quality control and no exceptions will be made.
How do I make a booking for the 7 night freestay?
All bookings are to be made through the nominated travel agent printed on your voucher.
How does the voucher work?
The voucher is for 2 people taking the 7 night freestay at one of the 4 nominated resorts.