The voucher becomes null & void. If however you wish to revalidate this voucher for a further 18 months pending on our contractual arrangements with the properties, you may do so by returning your old voucher with an extension fee of $50 and we will issue a new voucher.
What happens if I don’t use my voucher within the 18 months?
Can I request any dates within my validity period?
In most cases yes but please note resorts may have specified check-in days only.
How long do I have to redeem the voucher?
Vouchers are valid for a minimum 18 months as per expiry date unless extended as per last Q&A on this page.
Do you replace lost or misplaced vouchers?
Vouchers will be replaced for a fee $50 each.
Can I book accommodation during school or holiday periods?
Availability during school or holiday periods and special events are strictly limited. All accommodation is subject to availability.
Can I give my voucher to another family member or friend?
Yes Freestay vouchers are fully Transferable
How do I organise airfares & transfers?
Our fully licensed nominated travel agents are more than happy to assist you with arranging your flights, transfers & insurance needs.
Does the voucher cover airfares, food & beverage?
No. All expenses including travel, food & beverage are the sole responsibility of the recipient.
Can I take additional adults or children?
Yes you can take additional guests, please refer to the terms & conditions for upgrade fees.
Do I need to purchase meals at the hotel to receive the 7 nights free?
No.